Shining the light on HME Wireless Customers

Every month we feature four new customers who give their personal story of why they chose HME Wireless paging systems and how the wireless paging system has helped improved their business. Your feedback is valuable to us and you too can be the next featured Customer Spotlight. Let us hear from you.

Staff paging from HME Wireless puts Gary Patrick Salon of Pleasanton, CA, a cut above in service, innovation and efficiency

Customers at Gary Patrick Salon have come to expect a high level of innovation in their cuts and styling. After all, the salon has participated in fashion shows across the country and in Europe, and serves a wide range of local, national and international clientele. But the innovation doesn't stop there. Gary Patrick Salon also prides itself on being on the cutting edge of technology — from its top-of-the-line salon products and equipment, to the iPads and Kindles that are offered to all customers while they are being served.

Gary Patrick Salon

Perhaps it should come as no surprise that Gary Patrick Salon is now using a staff paging system from HME Wireless to enhance staff communication and efficiency, and provide more attentive service to its customers. Not only does it reflect the salon's innovative spirit, it also goes hand in hand with its dedication to exceeding customer expectations. Employing 15 SmartCall pagers on a daily basis, the bustling business uses the pager system to notify its 12 stylists the status of their appointments — instantly and specifically.

“Everyone here is very happy with the system,” said Lauren Andrade, Salon Manager at Gary Patrick. “Now our stylists can give the clients in the chair the undivided attention that they deserve.”

In the past, Gary Patrick Salon relied on an internal phone system to notify stylists of their appointments. But not every room has a phone, and often front desk staff would have to go looking for stylists. With SmartCall wireless paging, stylists are notified discretely with a specific message — whether a customer has just arrived, is running late, or has even cancelled a appointment. Not only can stylists be more attentive with current clients, but front desk staff are freed up to focus solely on customers in the reception area.

“When we were looking at pager systems, the personalized paging set HME apart,” said Andrade. “And now it sets our salon apart as well ... with a level of service that our customers have come to expect. I would absolutely recommend an HME guest paging system.”

Gary Patrick Salon opened in 1989 in Pleasanton, CA, and today employs 12 stylists and a total team of 20 to serve a diverse mix of clients including women, men and children. In a continuous effort to provide customers with the best experience and technology possible, salon employees receive continuing education through Goldwell, Santa Monica; San Francisco, Montreal and many other industry leaders. And its own in-house education program reflects the latest techniques and trends the salon network has to offer.

Gary Patrick Salon

For more than 20 years the bay area has enjoyed the passion, energy and skill of the team at Gary Patrick to make them look their best,” said Russ Ford, Vice President of HME Wireless. “Delivering world class service is what they are all about and we are thrilled that they chose HME staff paging to help raise the bar on that level of service.”

This ongoing commitment to innovation and an absolute dedication to excellence in customer service, make Gary Patrick Salon and HME Wireless a perfect fit. For more information on pager systems for salons and spas, and our complete line of wireless paging products, visit today.

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